This study aims at presenting the main way of solving conflicts in school organisations, from the school manager’s point of view. The conflict, a form of opposition based on the incompatibility between goals, intentions, and values of the parties involved is natural and even desirable within an organisation. Among its positive effects we could mention the following: awareness of the problems, supply of useful information on the organisation problems, stimulation of curiosity and creativeness, increase of internal cohesion of the members, determination of changes. The solution of the conflicts should represent an important part of a manager’s activity. In this sense, competences allow him/her to play different roles, thus facilitating the rapid adaptation to such situations. On the ground of the questionnaire applied to a number of 15 managers of pre-academic education institutions, we have proved that efficient managers have behaviour traits typical to the co-operative style: they trust their employees’ integrity and competence, they help their subordinates, they have great expectations from their achievements, and they are good team workers.

school organisations; school manager; solving conflicts; manager’s activity; competences; co-operative style

Presentation: oral